Security of transactions
- In case the personal security code (PIN) is entered incorrectly three (3) times, the card is automatically withheld
- Audio / Visual signals and screens guide you through the steps of each transaction, warning you in case you forget your card or cash at the ATM
- In case you forget your card or money at the ATM, despite the notifications of the machine, then immediately the ATM will withhold them.
Instructions for using your card more safely
- In any case, DO NOT mark your personal PIN number on the card or in a medium kept next to it
- If you suspect that your PIN has been leaked, change it immediately through the ATMs or ask our bank to send you a new one
- Change your personal PIN frequently
Safe ATM usage
- Make sure you have received your card, cash and receipt after each transaction
- Cover the ATM keypad with your hand or an object when entering your password at ATMs
- Make sure people around you are at a safe distance
- Do not accept help from third parties
- If your card is withheld or lost, contact our bank immediately or call the number displayed on the ATM screen (210.62 44 937)
- Under no circumstances should you trust any phones that are stuck on the ATM
Safe use when making purchases
- Enter yourself your PIN at the terminal of the trader. During the transaction, do not disclose your PIN to a store employee or any other third party
- When entering the PIN, make sure it is not visible to third parties
- Check the billing slip on which your card details are listed. Keep a copy of the receipt given to you by the store
- Do not hesitate to show your identity if requested. This is for your protection only
- Do not lose eye contact with your card during the transaction
- When leaving the point of transaction, make sure you got your card
- Do not send your debit or credit card details via fax, email, etc.
- It is possible to deactivate/reactivate the contactless use of the card through the Bank’s ATMs
